Virtual care options
Virtual care connects you to expert providers right from your phone, computer or tablet. Whether you’re at home, in the office or on the go, virtual visits are an easy and accessible way to get the care you need in a way that fits your schedule.
Virtual care may look like:
- Having a video call with your provider instead of going to your appointment in person.
- Asking your doctor a question using MyChart.
- Using video calls and digital medical records to get care from a provider in a different location.
- Having your provider talk to a specialist about your care.
How to make and attend a video visit
You don’t have to come to one of our locations to see your provider. When you make an appointment with one of our providers, you can ask about scheduling a video visit.
When it’s time for your video visit, you’ll need:
- A smartphone, tablet or computer with a front-facing camera
- A strong internet or Wi-Fi connection
- A quiet, private space to talk
If you already have a MyChart account, joining your scheduled video visit is easy. Just open the MyChart app and use the built-in video feature to start your visit. If you don’t have a MyChart account, you’ll get an email or text with a secure link to join your video visit.
In-person tele consults
A tele consult lets a provider treat you without being in the same room. If you’re already getting care at one of our locations, a provider in another place can still help. For example, a patient at Tappahannock Hospital or Community Memorial Hospital can talk to an infectious disease expert at VCU Medical Center without going to Richmond.
Hospital at Home
Some patients qualify for our Hospital at Home program, which brings the same quality care you would get in the hospital to your own home.
If you are a Hospital at Home patient or have recently left the hospital, your care team can use remote monitoring as one way to track your health.
Insurance and virtual care
We accept most commercial and government insurance plans.
If you’re a Medicare patient, check the Department of Health and Human Services (HHS) Telehealth policy updates to see how virtual care is covered by your Medicare plan.
Interstate care
If you’re outside Virginia, like on a trip or at school, you might not be able to have a video visit with your provider. In general, providers licensed in Virginia can’t treat patients in other states. Billing and insurance can also be a barrier to receiving care from a provider in another state.
If you’re already a patient, you may still be able to send messages to your provider through MyChart while you’re outside of Virginia. Before you leave the state, ask your provider what you can do while you’re away.