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For the latest COVID-19 information, visit vcuhealth.org/covid-19 or Children's Hospital of Richmond at VCU for pediatrics. For vaccine details, visit vcuhealth.org/covidvaccine.

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Changes to visitor policy and valet parking

Temporary “no visitor” policy begins Jan. 8, with limited exceptions. Watch out for traffic starting Jan. 10.

Image of patient in waiting room Photo: Getty Images

Updated January 8 with traffic alert.
Updated January 6, 2021, regarding “no visitor” policy for inpatients.

Updated January 5, 2021, regarding outpatient visitation, in particular the "no visitor" policy for patients undergoing surgery.
Updated January 4, 2021, regarding visiting hours in the adult emergency department (ED). 

 

Traffic alert

Jan. 10 - Feb. 12, 2021, E. Marshall St. will be reduced to one lane in front of VCU Medical Center's Gateway Building, between 11th and 12th streets. Please use caution in this area and allow extra time for travel.

Inpatient visitation

As of Friday, January 8, we are suspending all in-person visits to hospitalized patients for the duration of the third wave of the COVID-19 pandemic.

This temporary, full visitor restriction policy is designed to keep our team members, patients and community safe.

Exceptions include:

  • Labor & Delivery and Mother & Infant units:
    One adult support person permitted per patient for the duration of the patient’s hospital stay. Professional doulas are permitted and are not included in the visitor count.

  • Pediatric patients in all units:

    Two adult visitors, 18 years or older, permitted per patient. Only one visitor can stay overnight

  • Patients at the end of life:
    The number of visitors will be determined by the patient’s care team.

Entry points for these visitors will be limited to the Gateway and Critical Care Hospital entrances. Please bring an I.D.

  • Visitors are required to wear a visitor badge, provided by the information desk, at all times while on site.

  • Visitors must stay in the patient room for the duration of their visit and are required to wear a face mask at all times. The face mask must cover both nose and mouth.

  • There is no visitor re-entry on the same day. Once visitors leave, they will not be permitted until visiting hours begin the following day.

We understand this is a difficult time for our patients and visitors, and we appreciate your help keeping our loved ones and our community safe. Working together, we are confident that these measures will help us get through this third wave of COVID-19 within our facilities while balancing the visitation needs of our patients.

Visiting cancer patients? For information on visiting cancer patients, including bone marrow transplant patients, please visit the Massey Cancer Center

Visiting pediatric patients? For our visitation policy for pediatric patients, please visit Children's Hospital of Richmond at VCU.

Outpatient appointments

Doctor’s appointments

Only if needed for assistance, patients arriving for non-surgical outpatient appointments may bring one visitor/support person with them. All support people will be screened for symptoms of COVID-19 and must be 18 years of age or older.

Once your doctor’s appointment is confirmed, both you and your support person will be asked to wear a wristband. This wristband must be visible at all times while onsite.

Both you and your support person must wear a face mask at all times. Face masks must cover both your nose and mouth.

Inpatient and outpatient surgeries

As of January 5, 2021, patients arriving for inpatient or outpatient surgery must enter the building alone. No one may enter the building with you. 

Please have your driver drop you off at the entrance. We will ask you for this person’s phone number so we can contact them following your surgery. Please bring this phone number with you to share upon arrival.

Exceptions to the "no visitor" policy:

  • Pediatric patients may have two adults present.
  • Patients with disabilities may have one support person.
  • Obstetric (D&E) patients may have one support person.
  • Other circumstances as determined by the health care team.

All visitors/support people will be screened for symptoms of COVID-19 and must be 18 years of age or older.

Once your appointment is confirmed, both you and your support person will be asked to wear a wristband. This wristband must be visible at all times while onsite.

You and your support person must wear a face mask at all times. Face masks must cover both your nose and mouth.

Emergency Department (ED) patients:

Adults

As of January 5, 2021, no visitors will be allowed in the adult ED, with the following exceptions:

  • We will allow visitors for our patients who are unable to give their history, chief complaint or demographics due to altered mental status (AMS), developmental disability, or cognitive impairment due to disease process or brain injury.
  • End-of-life situations as determined by the health care team.
  • All visitors must be 18 years or older.
  • All visitors will be screened and required to wear masks.

Children

  • Two adult visitors are permitted during the ED stay.

In this difficult and unprecedented time, we know showing love and care is of the utmost importance, and our teams are committed to providing safe and compassionate care.

Even if you cannot be physically with your loved one in the hospital, please know that they still need you – and VCU Health wants to help you to stay in touch. VCU Health is providing technology, such as iPads and phones, through a virtual visit program to patients with limited access to digital technology to encourage FaceTime, text message and Zoom conversations with their loved ones.

We appreciate your understanding during these uncertain times. Learn more about our updates to clinical services and appointments.

Valet parking

  • Gateway valet opens for surgeries only at 5 a.m.
  • The Ambulatory Care Center valet opens for surgeries only at 5:30 a.m.

Massey Cancer Center parking

Valet parking at North Hospital for VCU Massey Cancer Center outpatient care is open.

If you are arriving for an outpatient appointment, radiation or infusion treatments, please go to the North Hospital entrance at 1300 E. Marshall Street. From there, you may either valet park or self-park. Valet parking is free for outpatient cancer visits.

If you choose to self-park, you will be directed to the nearby VCU Medical Center Patient and Visitor Parking Deck at 529 N. 12th Street. Valet staff will be available in the deck to assist those with wheelchairs, if needed, and direct you from the parking garage to the entrance of North Hospital and your appointment.

Upon entry, all patients and visitors must undergo screening for COVID-19 and wear a face mask at all times. Face masks must cover both the nose and mouth.