For the latest COVID-19 information, visit vcuhealth.org/covid-19 or Children’s Hospital of Richmond at VCU for pediatrics. For vaccine details, visit vcuhealth.org/covidvaccine.

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Changes to visitor policy and valet parking

Visitation policy has relaxed, but no-visitor policy still in place for COVID patients.

Image of patient in waiting room Photo: Getty Images

Updated April 2, 2021, to address visitation for patients diagnosed with COVID-19. Please note that this content is accurate as of the update date.

The health and safety of our patients, team members, and visitors are critical at all times. Our patient care philosophy depends greatly on engaging family and friends to be part of the healing process.

We are constantly monitoring the COVID-19 pandemic and responding as necessary to reduce the risks of transmitting COVID-19, including modified visitation within VCU Health System hospitals and clinics.  At this time, in-person visitation is not permitted for patients diagnosed with COVID-19.

As of February 25, the following visitation restrictions are in place for inpatients, Emergency Department and surgical patients at VCU Medical Center: 

  • One adult visitor per day, no re-entry
  • Visitation hours are 8 a.m. to 8 p.m.

Exceptions include:

  • Labor and Delivery and Mother and Infant units: One adult support person, permitted per patient for the duration of the patient’s hospital stay. Professional doulas are permitted.

  • Pediatric patients in all units: Two adult visitors, 18 years or older, permitted per patient. Only one visitor can stay overnight.

  • Patients who are at the end of life: The number of visitors are determined by the patients’ care team.

For outpatients this means:

  • Appointments will be verified at entry screening stations.

  • For adult patients with verified appointments: One support person, 18 years or older, will be permitted to accompany them to their appointment.

  • For pediatric patients with verified appointments: Two accompanying adults, 18 years or older, permitted per patient.

  • Both the patient and support person will be required to wear a wristband after the appointment is verified and must have their wristbands visible at all times while onsite.

Additional precautions

  • Visitors and patients are required to wear a mask at all times in any VCU Health System hospital or clinic.

  • We ask everyone to take extra steps to ensure good handwashing and practice safe physical distancing whenever possible.

We appreciate your help keeping our loved ones and our community safe. Working together, we are confident that these measures will continue to help us get through the COVID-19 pandemic within our facilities while balancing the visitation needs of our patients.

Learn about our updates to clinical services and appointments.

Valet parking

  • Gateway valet opens for surgeries only at 5 a.m.
  • The Ambulatory Care Center valet opens for surgeries only at 5:30 a.m.

Massey Cancer Center parking

Valet parking at North Hospital for VCU Massey Cancer Center outpatient care is open.

If you are arriving for an outpatient appointment, radiation or infusion treatments, please go to the North Hospital entrance at 1300 E. Marshall Street. From there, you may either valet park or self-park. Valet parking is free for outpatient cancer visits.

If you choose to self-park, you will be directed to the nearby VCU Medical Center Patient and Visitor Parking Deck at 529 N. 12th Street. Valet staff will be available in the deck to assist those with wheelchairs, if needed, and direct you from the parking garage to the entrance of North Hospital and your appointment.

Upon entry, all patients and visitors must undergo screening for COVID-19 and wear a face mask at all times. Face masks must cover both the nose and mouth.