Financial Assistance

VCU Health is proud of its mission to provide quality care to all who need it. If you do not have health insurance and worry that you may not be able to pay in full for your care, we may be able to help. It is important that you let us know if you will have trouble paying your bill.

We provide financial assistance to patients based on their income, assets and needs. In addition, we may be able to help you get free or low-cost health insurance, or work with you to arrange a manageable payment plan.

We are making changes to our financial assistance and collection guidelines. For more information click here or call our Financial Counseling Call Center at (804) 828-0966.

COVID-19 Update

Your COVID-19-related appointment, whether in person, virtual or a diagnostic COVID-19 test, will be covered by insurance. For visits unrelated to COVID-19, you may be responsible for a copay, coinsurance or deductible. Your out-of-pocket cost depends on your insurance plan. Please check with your insurance provider for details.

View our Financial Assistance Guidelines

Financial counselors can help you to understand your hospital bill, apply for health coverage, renew your health coverage and update your insurance information.

View our Financial Assistance Policy

Our goal is to decrease financial barriers to access to health care for patients in our community.

Financial Assistance programs include:

• Discounts for self-pay patients are available with additional discounts for prompt payments
• State-Sponsored Indigent Care Program provides free care to patients with income below the Federal Poverty Level and a slide scale discount for patients with incomes less than 200% of the Federal Poverty Level
• Medicaid and FAMIS programs, which are state insurance programs that assist with payments for medical care if an individual meets certain criteria

Documents that may be required:

• Paycheck receipts (your last three pay stubs)
• Child support verification
• Unemployment verification
• Social Security income verification
• Current bank statement

To be considered for financial assistance, please download and complete the forms, and mail them to:

VCU Health Financial Counseling
Box 980138
Richmond, Virginia 23286-0441

Or you can fax your completed paperwork to (804) 828-2029.

For more information, call our Financial Counseling Call Center at (804) 828-0966, Monday through Friday from 9 a.m. to 4 p.m. You can speak to one of our financial counselors from the convenience and privacy of your home. Trained certified application counselors are also available to assist you with enrolling in the Health Insurance Marketplace.

We will treat your questions with confidentiality and courtesy.