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Covid-19 (Coronavirus): For information related to COVID-19, visit vcuhealth.org/covid-19. For information specific to children and families, visit Children's Hospital of Richmond at VCU.

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Paying your medical bills

We’re glad you’ve chosen our team at VCU Health for your care. Remember to bring photo identification and your current insurance cards to every appointment. We will ask you to confirm your address, phone number, insurance plan and other personal information at each appointment to make sure your account is up-to-date. If you have Medicare insurance, we are required to ask you a few questions about your retirement date and other insurance plans to find out if Medicare or another plan should be billed first.

Cash, check and most major credit cards are accepted for payment. Please ask for a receipt if one is not offered to you. 

Clear billing statements and online payment options

Sample Patientco bill

We've partnered with Patientco to provide you with simple, convenient methods to pay and manage your health care expenses. Patientco features straightforward billing statements with easy-to-follow summaries and online payment options. All of this will make it easier for you to track, manage and pay your health care expenses.

Pay VCU Health or CHoR bills with Patientco


Your billing statements

You may receive two billing statements for services received at VCU Health:

  • A bill from VCU Health VCU Medical Center (formerly MCV Hospitals) for radiology, laboratory or pharmacy services
  • A bill from VCU Health MCV Physicians for services provided by your physician, such as an office visit or interpreting test results

If you are billed for both the physician practice plan and the medical center, your insurance plan may require you to pay two separate copays, coinsurance and deductible amounts.


COVID-19 Updates

Your COVID-19-related appointment, whether in person, virtual or a diagnostic COVID-19 test, will be covered by insurance. For visit unrelated to COVID-19, you may be responsible for a copay, coinsurance or deductible. Your out-of-pocket cost depends on your insurance plan. Please check with your insurance provider for details.

Extended Payment Plans

We understand the COVID-19 pandemic is affecting many of our patients and their families and causing financial hardship.  During this time, we are offering extended payment plans/terms. Please contact our Customer Service staff at (804) 523-7001 or toll-free at (844) 370-5323 to discuss extended payment terms.

Billing Questions

In adherence with CDC guidelines for reducing or slowing the spread of COVID-19 and to ensure the safety of our patients and staff, effective immediately we are suspending all face-to-face discussions regarding billing, financial application, and payments at all locations. Our Customer Service phone hours are 8:30 a.m. through 4:00 p.m. We are experiencing higher than normal call volumes and hold times, so we thank you in advance for your patience.


Extended payment plans

We've partnered with ClearBalance to offer an affordable, no-interest loan program with flexible repayment terms to help you pay out-of-pocket medical expenses, deductibles and insurance copayments. The ClearBalance program* features reasonable, flexible repayment terms.

We also provide financial assistance to our patients. If you would like to explore assistance options, please visit our financial assistance page for more information.

Questions about your bill?

We’ve streamlined and combined our resources to provide you with one central contact for all your billing questions. Call (804) 523-7001 or 1-844-370-5323 (toll-free) to speak to one of our customer service representatives about your VCU Medical Center or MCV Physicians bill, make payment options or arrangements.

For CMH billing questions, please call (434) 447-0922

*Revolving credit accounts are offered by Republic Bank & Trust Company, member FDIC. ClearBalance is a registered service mark of CSI Financial Services, LLC, which provides certain account servicing functions for the bank.