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Due to the impacts of COVID-19 and increased call volume, you may experience extended wait times when contacting our call center, billing center, and while using provider messaging through our patient portal. We appreciate your patience during this time and will respond to all calls and messages as soon as possible. For the latest COVID-19 information, visit vcuhealth.org/covid-19.

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Paying your medical bills

We’re glad you’ve chosen our team at VCU Health for your care. Remember to bring photo identification and your current insurance cards to every appointment. We will ask you to confirm your address, phone number, insurance plan and other personal information at each appointment to make sure your account is up-to-date. If you have Medicare insurance, we are required to ask you a few questions about your retirement date and other insurance plans to find out if Medicare or another plan should be billed first.

Cash, check and most major credit cards are accepted for payment. Please ask for a receipt if one is not offered to you. 

New billing system effective December 4, 2021

VCU Health has a new billing system effective December 4, 2021. You may continue to receive statements from PatientCo or you may receive the new billing statement from MyChart. Statements are dependent upon your date of service.

PatientCo Bill Sample

PatientCo Bills

If your bill looks like this, Pay with PatientCo.

MyChart Bill Sample

MyChart Bills

If your bill looks like this, Pay with MyChart.


COVID-19 Updates

Your COVID-19-related appointment, whether in person, virtual or a diagnostic COVID-19 test, will be covered by insurance. For visits unrelated to COVID-19, you may be responsible for a copay, coinsurance or deductible. Your out-of-pocket cost depends on your insurance plan. Please check with your insurance provider for details.

Extended Payment Plans

We understand the COVID-19 pandemic is affecting many of our patients and their families and causing financial hardship.  During this time, we are offering extended payment plans/terms. Please contact our Customer Service staff at (888) 803-0082 to discuss extended payment terms.

Billing Questions

In adherence with CDC guidelines for reducing or slowing the spread of COVID-19 and to ensure the safety of our patients and staff, effective immediately we are suspending all face-to-face discussions regarding billing, financial application, and payments at all locations. Our Customer Service phone hours are 8:30 a.m. through 4:00 p.m. We are experiencing higher than normal call volumes and hold times, so we thank you in advance for your patience.


Zero Interest Patient Financing 

The ClearBalance® program is a patient-friendly payment option to help you pay your cost of service with VCU Health. The program is a zero-interest revolving credit account* with flexible payment terms. Use the ClearBalance program to manage your out-of-pocket expenses, including deductibles and insurance copayments. You can combine your family’s medical bills from VCU Health into one monthly statement and one manageable monthly payment.

Call us for more information: (888) 803-0082.

ClearBalance offers you peace-of-mind

  • Zero-interest credit account for your services at VCU Health
  • No credit check
  • Combine all of your family’s medical bills at VCU Health into one monthly statement and one manageable monthly payment
  • Convenience to manage and view your account online at myclearbalance.com

*Revolving credit accounts are offered by Republic Bank & Trust Company, member FDIC. ClearBalance is a registered service mark of CSI Financial Services, LLC, which provides certain account servicing functions for the bank.


Financial Assistance

We also provide financial assistance to our patients. If you would like to explore assistance options, please visit our financial assistance page for more information. 


Questions about your bill?

We’ve streamlined and combined our resources to provide you with one central contact for all your billing questions. Call (888) 803-0082 to speak to one of our customer service representatives about your VCU Medical Center or MCV Physicians bill, make payment options or arrangements.

For CMH billing questions, please call (888) 803-0082.


VCU Health MyChart

Activate your MyChart account today! Take advantage of features like

  • Electronic medical records
  • Bill pay
  • Test results
  • Prescription refills
  • Manage appointments
  • Provider messaging
  • Telehealth

Sign up for MyChart