Due to the impacts of COVID-19 and increased call volume, you may experience extended wait times when contacting our call center, billing center, and while using provider messaging through our patient portal. We appreciate your patience during this time and will respond to all calls and messages as soon as possible. For the latest COVID-19 information, visit vcuhealth.org/covid-19.


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Visitor Information

We believe the support of family and friends is important to healing while patients are in the hospital. Visitors who arrive between 8 p.m. and 12 a.m. are asked to check in at the security desk at the Gateway Building or Critical Care Hospital.

COVID-19 Visitor Updates

En Español

Updated December 31, 2021, to reflect reduction in the number of visitors permitted for inpatients.  Please note that this content is accurate as of the update date.

Mask policy

The health and safety of our patients, team members and visitors are critically important. At this time, regardless of vaccination status, face masks are still required in health care settings. This includes all VCU Health hospitals and clinics. Face masks must cover your nose and mouth.

Visitor policy

Our patient care philosophy depends greatly on engaging family and friends to be part of the healing process. Due to Covid-19, we have reduced the number of visitors permitted for inpatients.

Starting January 1, 2022, the following visitation restrictions are in place:

Adult inpatients at VCU Medical Center, including surgical patients, are allowed one visitor per day, 12 noon – 8 p.m.

Pediatric inpatients at Children's Hospital of Richmond at VCU can have:

  • Two adult visitors at a time from 8 a.m. – 8 p.m.
  • Only one adult can spend the night in the room. Parents cannot split time in the room from 8 p.m. – 8 a.m.

Outpatient surgery:

  • Adult patients: One adult visitor permitted per patient.
  • Pediatric patients: Two accompanying adults permitted per patient.

Emergency Department:

  • Adult patient: One adult visitor permitted with patient once the patient is roomed.
  • Pediatric patient: Two adult visitors are permitted during the ED stay

Exceptions include:

  • Labor and Delivery and Mother and Infant units: One visitor for the duration of the admission. Doulas do not count as visitors. 
  • Patients diagnosed with COVID-19: We are constantly monitoring the COVID-19 pandemic and responding as necessary to reduce the risks of transmitting COVID-19, including modified visitation within VCU Health System hospitals and clinics.  At this time, in-person visitation is not permitted in all areas for patients diagnosed with COVID-19 or under investigation.
  • Patients who are at the end of life: The number of visitors is determined by the patients’ care team.

Outpatient clinics:

  • Adult patients may have one adult support person accompany them to their appointment.
  • Pediatric patients may have two adults, 18 years of age or older.

Additional precautions

  • Patients and visitors are still required to go through screening upon entering any VCU Health hospital or clinic
  • Visitors and patients are required to wear a mask at all times in any VCU Health hospital or clinic.
  • Everyone should take extra steps to ensure good handwashing and practice safe physical distancing whenever possible.

We know visitation restrictions have not been easy. The decision to change our visitation policy was based on the highly infectious nature of the delta variant.

We appreciate your help keeping your loved ones and community safe. Working together, we are confident that these measures will continue to help us get through the COVID-19 pandemic within our facilities while balancing the visitation needs of our patients.

Learn about our updates to clinical services and appointments. 

Traffic Alerts

Valet parking

  • Gateway valet opens at 5 a.m.
  • Ambulatory Care Center valet opens at 5:30 a.m.
  • Adult Outpatient Pavilion valet opens at 6:30 a.m.

Massey Cancer Center parking and directions

Security Escort Service

VCU Security Escort Service provides inter-campus and intra-campus escorts to ensure safe arrival to your campus destination. This service is provided free of charge to any location on the MCV Campus from 5 p.m. to 8 a.m. Patients and visitors are encouraged to call the Security Escort Service whenever the need arises. To request an escort, please call (804) 828-WALK.

Our commitment to a drug-free campus: What to know ahead of your next appointment

We believe it is in the best interest of our patients, visitors and the community to remain a smoke-free, firearm-free and drug-free campus.

While it is now legal in Virginia for people 21 and older to have small amounts of marijuana for personal use, marijuana remains an illegal substance under federal law.

Since our health system follows federal guidelines pertaining to marijuana, many of our VCU Health policies remain the same.

What this means for patients and visitors:

  • We do not allow the possession or consumption of any amount of marijuana in any VCU Health-owned, operated or leased facility or on our campuses.
  • Please do not bring any amount of marijuana to an appointment or when visiting a loved one.
  • We will ask any patient or visitor found to be in possession of any amount of marijuana or using marijuana while on our premises to remove the substance from our facility and campus setting right away or it will be confiscated and held securely for thirty days before being destroyed.
  • Consuming marijuana in public or offering it to people in public, as a gift or otherwise, is illegal under the law.

Cambios en las normas de visitas

Actualizado el 31 de diciembre de 2021, para reflejar la reducción del número de visitas permitido a pacientes hospitalizados. Debe saber que esta información es correcta y está actualizada a fecha de hoy.

Normas en cuanto a la mascarilla

La salud y seguridad de nuestros pacientes, trabajadores y visitantes son muy importantes para nosotros. En este momento, con indenpendencia del estado de vacunación, el uso de mascarilla sigue siendo obligatorio en los centros de salud. Esto incluye todos los hospitales y clínicas de VCU Health. La mascarilla debe cubrir la nariz y la boca.

Normas en cuanto a visitas

Nuestra filosofía para el cuidado del paciente depende en gran parte de la participación en el proceso de curación de la familia y amigos. Debido a la variante delta, hemos reducido el número de visitas que se permite por paciente.

A partir del 1 de enero de 2022, se establecen las siguientes restricciones de visitas:  

Adultos hospitalizados en VCU Medical Center, incluidos los pacientes con cirugías, se permite un visitante por día de 12 noon -- 8 p.m.

Los pacientes pediátricos en Children’s Hospital de Richmond en VCU pueden tener:

  • Dos visitantes adultos al mismo tiempo de 8 a.m. – 8 p.m.
  • Solo un adulto puede pasar la noche en la habitación. Solo uno de los padres puede pasar toda la noche en la habitación de 8 p.m. – 8 a.m.

Cirugía para pacientes externos:

  • Pacientes adultos: Un visitante adulto por paciente.
  • Pacientes pediátricos: Dos adultos como acompañantes por paciente.  

Departamento de emergencia:

  • Pacientes adultos: Se permite un adulto con el paciente, una vez que el paciente esté en la habitación.  
  • Pacientes pediátricos: Se permiten dos adultos durante la estancia en emergencias.  


  • Departamento de partos y Maternidad:  Un visitante durante la estancia en el hospital. Las doulas no se consideran visitantes.
  • Pacientes diagnosticados con COVID-19: En todo momento monitorizamos la pandemia por COVID-19 y respondemos según las necesidades para reducir los riesgos de trasmisión de la   COVID-19, incluidos los cambios en las visitas dentro de los centros de VCU Health System. En este momento, no se permiten las visitas en persona en ningún área del hospital para pacientes diagnosticados con COVID-19 o que estén esperando resultados.
  • Pacientes en estado terminal:  El número de visitantes será determinado por el equipo de cuidado del paciente.

Clínicas ambulatorias:

  • Pacientes adultos pueden tener un acompañante durante la cita.
  • Pacientes pediátricos pueden tener dos adultos, mayores de 18 años.

Otras precauciones

  • Los pacientes y visitantes deben ser examinados al entrar en cualquier hospital o clínica de VCU Health.
  • Los pacientes y visitantes deben llevar la mascarilla puesta en todo momento en todos los hospitales y clínicas de VCU Health.
  • Todos debemos tomar precauciones para asegurar un buen lavado de manos y mantener la distancia física de seguridad cuando sea posible.

Sabemos que no ha sido fácil tener restricciones de visitas. La decisión para cambiar nuestro reglamento de visitas se debe a la naturaleza altamente infecciosa de la variante delta.

Agradecemos su ayuda para contribuir a la seguridad de su familia y de toda la comunidad. Si trabajamos juntos, tendremos la seguridad de que estas medidas servirán de ayuda a controlar la pandemia de la COVID-19 en nuestros centros al mismo tiempo que atendemos las visitas para nuestros pacientes.

Infórmese sobre los cambios en los servicios clínicos y citas.

Servicio de estacionamiento

  • El servicio en Gateway abre a las 5 a.m. 
  • El servicio en el Centro Ambulatorio abre a las 5:30 a.m. 
  • El servicio en Adult Outpatient Pavilion abre a las 6:30 a.m.

Para visitantes al Centro Massey Cancer