Due to the impacts of COVID-19 and increased call volume, you may experience extended wait times when contacting our call center, billing center, and while using provider messaging through our patient portal. We appreciate your patience during this time and will respond to all calls and messages as soon as possible. For the latest COVID-19 information, visit vcuhealth.org/covid-19.
VCU Health is dedicated to providing quality care and charge transparency to help consumers make informed decisions about their health care.
Provided by the Healthcare Financial Management Association (HFMA), this downloadable guide provides information for consumers on how to:
Download Understanding Healthcare Prices: A Consumer Guide
The Virginia Hospital & Healthcare Association (VHHA) Virginia PricePoint resource provides information and comparisons on Virginia hospitals’ quality, pricing and financial assistance information and promotes consumer/hospital interaction.
Learn more from Virginia PricePoint
Charges are only one component of the cost of your care. The amount you actually owe, or your cost, depends not only on what the hospital or physician charges, but on your individual health plan coverage. Benefits can differ greatly from plan to plan. Your cost is further affected by deductibles and copayments required under your plan. An option to obtain your specific financial responsibility for services would be to contact your insurance plan directly.
COVID-19 Important Information: There is no patient responsibility for diagnostic COVID-19 testing. At this time, health insurance companies will cover copayments for COVID-19 related virtual visits.
To assist you in making an educated decision based on your healthcare cost, VCU Health provides estimates by phone or through our online tool. You will be provided an estimate for your specific out-of-pocket costs based on your individual insurance coverage. If you do not have insurance coverage, you may request an estimate as a self-pay patient. Please prepare to have the below information available when obtaining an estimate:
Patients will be billed for all actual physician and hospital charges, whether those charges are greater or less than an estimated amount provided. Estimates reflect historical standards and are subject to change at any point. Please understand that in many cases it is impossible to predict the final charges as there may be items or services that cannot be foreseen.
By Phone
Please call (888) 803-2290 to receive an estimate for your specific out-of-pocket hospital and physician costs based on your individual insurance coverage for your upcoming procedure.
By Online Tool
Get an estimate through our online tool to receive your specific out-of-pocket hospital costs based on your individual insurance coverage for your upcoming procedure. For assistance with an estimate or to obtain your physician out of pocket cost you can call (888) 803-2290.
Create a personalized estimate