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Due to the impacts of COVID-19 and increased call volume, you may experience extended wait times when contacting our call center, billing center, and while using provider messaging through our patient portal. We appreciate your patience during this time and will respond to all calls and messages as soon as possible. For the latest COVID-19 information, visit vcuhealth.org/covid-19.

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Medicare Advantage Open Enrollment

Frequently Asked Questions

When and what is Medicare open enrollment?

The Medicare Open Enrollment Period runs each year from October 15 through December 7. During that time, you can change your coverage from Original Medicare to a Medicare Advantage plan, switch Medicare Advantage plans, or change from a Medicare Advantage plan back to Original Medicare.

If you’re satisfied with your current coverage and feel it will meet your needs, you do not need to do anything.

What Medicare Advantage plans does VCU Health participate in?

Original Medicare (parts A and B)
VCU Health doctors and hospitals accept all Original Medicare (parts A and B) and Medicare supplement plans. If patients have an Original Medicare plan, we can continue to see them.

Medicare Advantage (part C)
VCU Health doctors and hospitals accept most Medicare Advantage and Dual Special Needs plans (D-SNPs).

VCU Health Accepts the following:

Health plan

We accept the Medicare Advantage plan.

We accept the Dual Special Needs plan.

Aetna

YES

YES

Anthem

YES

YES

CareMore

PENDING

PENDING

Cigna

PENDING

PENDING

Clear Springs

YES

N/A

Humana

YES

YES

Mary Washington HealthCare

YES

N/A

Molina (previously Magellan)

N/A

YES

Optima Health

YES

YES

United Healthcare (incl AARP)

YES

YES

Virginia Premier

Ended 12/31/2020

YES

 

Who can help me review and compare Medicare health plan options?

Virginia Insurance Counseling and Assistance Program (VICAP) available by phone at 1-800-552-3402 (option 1). They can review and compare plan offerings.

Who can help if I have questions about my current coverage?

VCU Health Customer Service is available Monday through Friday from 9:00 AM to 4:00 PM at (804)-523-7001 (option 6) or toll-free at 1-844-370-5323 (option 6).