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Paying your medical bills

We’re glad you’ve chosen our team at VCU Health for your care. Remember to bring photo identification and your current insurance cards to every appointment. We will ask you to confirm your address, phone number, insurance plan and other personal information at each appointment to make sure your account is up-to-date. If you have Medicare insurance, we are required to ask you a few questions about your retirement date and other insurance plans to find out if Medicare or another plan should be billed first.

Cash, check and most major credit cards are accepted for payment. Please ask for a receipt if one is not offered to you. 

Notice something different about your statement?

Sample Patientco bill

We've partnered with Patientco to provide you with simple, convenient methods to pay and manage your health care expenses, starting on October 8, 2019. Patientco features straightforward billing statements with easy-to-follow summaries and online payment options. All of this will make it easier for you to track, manage and pay your health care expenses.

Pay VCU Health or CHoR bills with Patientco


Online Bill Pay

(statements mailed before October 8, 2019)

Your billing statements

You may receive two billing statements for services received at VCU Health:

  • A bill from VCU Health VCU Medical Center (formerly MCV Hospitals) for radiology, laboratory or pharmacy services
  • A bill from VCU Health MCV Physicians for services provided by your physician, such as an office visit or interpreting test results

If you are billed for both the physician practice plan and the medical center, your insurance plan may require you to pay two separate copays, coinsurance and deductible amounts.


Extended payment plans

We've partnered with ClearBalance to offer an affordable, no-interest loan program with flexible repayment terms to help you pay out-of-pocket medical expenses, deductibles and insurance copayments. The ClearBalance program* features reasonable, flexible repayment terms.


Questions about your bill?

We’ve streamlined and combined our resources to provide you with one central contact for all your billing questions. Call (804) 523-7001 or 1-844-370-5323 (toll-free) to speak to one of our customer service representatives about your VCU Medical Center or MCV Physicians bill, make payment options or arrangements.

You can also email us at vcuhealthbilling@vcuhealth.org, or visit our offices located in the Willow Lawn Shopping Center, at 1601 Willow Lawn Drive. We're open Monday through Friday, 8:30 a.m. to 4 p.m.

For CMH billing questions, please call (434) 447-0814.

*Revolving credit accounts are offered by Republic Bank & Trust Company, member FDIC. ClearBalance is a registered service mark of CSI Financial Services, LLC, which provides certain account servicing functions for the bank.