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Read what our patients have to say about their experience at VCU Baird Vascular Institute

We want to hear from you. Tell us about your care. Email or call (804) 828- 2600.

"I have never been in any medical establishment that cares more for their patients than this place! Today was my last checkup on a very long journey and it's bittersweet because I just adore everyone who works here. Thank you so much to Cindy for fielding my call when she was covering the phone that day...she's the one who got me to come in! She's also the person who does your ultrasound and she's just the BEST! Thank you to Richard, the BEST, most compassionate RN you'll ...ever meet. Thank you obviously to Dr. K for fixing my leg....you're a Wiz! To all the staff...you guys are the BOMB and I am so thankful for all you. You made a very uncomfortable, scary condition go away easily. From the moment you walk in the door and are greeted by the wonderful ladies up front....and when you go to the back for your procedure or appt....know you're always in GREAT hands! Love these guys.... I'm forever in debt to their graciousness and kindness. Cheers to your vascular health!"

– Carrie, patient (2017)

"I take this opportunity to express appreciation for the many kindnesses and the outstanding treatment at the Baird Vascular Institute
in October and November and the follow-up in December. The procedures were quite successful and for that I am most grateful. But no medical procedure is a sure thing and so it is important to me as a patient to understand the pros and cons and to be at ease throughout the process and to be comfortable in asking for help when there are questions that came to mind. I received excellent treatment and all other expectations were well above exceptionally met by you and your fine staff.

I was fortunate to have interacted with both the medical and administrative staffs at the Institute. On each front, I was impressed with the knowledge and the efficiency and the kindness with which my need were met. Deena and Tiffany were a pleasure to deal with out front and on the telephone. They made the administrative process an easy one. On the medical side, Cindy, Nancy, Lauren, and Richard were superb, informative, and kind. I ask that you convey to all of them my sincerest thanks for taking such good care of me.

And, I thank you for giving accurate and easy to understand explanations of the risks and benefits and for the fine professional service that produced such a fine result. Also, thanks for your role in creating the kind of atmosphere at the Institute that makes patients feel at ease and well-served."

- Robert, Patient (2016)

"I am writing to offer my thanks and praise. 1 wish to show my appreciation to the following; Dr. Jeffery Elbich, Nancy Lang, Jennifer Salang, Lauren Lipchak, Tiffany Brown, and Deena Church. From the very first phone call to my surgery on the 6th I was treated with the utmost respect and friendliness. The rest of your staff I assume is just as good as these people. They all exhibited the level of professionalism that is beyond compare. VCU can be extremely proud of this facility and its employees.

l was lucky enough to find you by doing a google search on Plantar Fasciitis. After reviewing the excellent information regarding your innovative treatment I immediately made the phone call to schedule a consultation. I had been suffering from intense heel pain for several months. Previously l had seen an Orthopedic surgeon who had me wear a device and go to physical therapy. This only seemed to exacerbate the pain. I was at my wits end when I did the search. Thank God for your web site and l am more than willing to sing your praise to any and all who might suffer from this malady.

May God Bless you and your staff and keep you under His countenance always."

- John, Patient (2016)

"Quite possibly the most friendly and professional Staff I have encountered in a medical setting.”

- Patient 2016

"Richard provided commendable patient care. He is an asset to your organization.”

- Patient 2016

"The staff is awesome. My very heartfelt thanks to Kim for caring and kindness....Cindy was the BEST....l love these ladies, Cindy’s bedside manner is superb....l suffer from anxiety...these ladies are compassionate. They are both assets to the organization, please let them know and do something special for them. They deserve it...thank u.”

- Patricia, patient

"As always, doctor and staff including, was excellent. Friendly warm feeling in a clinical environment makes a patient relax during a procedure. Means a lot”

- Patient 2016

"Dr. Strife was wonderful. Very professional and great bedside manner. Rich, Lauren and Kim were terrific and very caring. This was a very relaxed and caring environment . Excellent care in every aspect. Thanks!”

- Patient 2016

"I think cheese crackers, ginger ale, Gatorade, and blue popsicles should be available in recovery. I loved the staff. They are all fantastic! They were all very genuine and not robotic like some places.”

- Patient 2016

"I wish I would have come down here years ago. Nurse Kim was very pleasant and very helpful and nurse Deena was very pleasant and helpful as well. I really liked Dr. Elbich also nurse Carolyn. I never felt more comfortable and relaxed. Looking forward for my next visit.”

- Raymond, patient

"Nancy is very professional and efficient. Megan is very knowledgeable and professional. Dr. Sydnor is a great surgeon.”

- Patient 2016

"From the moment we arrived until we left the service and care we received was absolutely perfect. Kim met us at the door with a beautiful smile. We met Nancy & Richard who gave personal service. Richard was such a gentleman and so very kind and thoughtful. Kristin and Dr. Elbich were so professional and caring as they explained the procedure. Excellent Staff.”

- Patient 2016

"All the staff were excellent. If I ever hit the Lottery, I will give MCV (VCU) a big donation.”

- Patient 2016

"I was diagnosed with PAD in 2010. By 2012, the pain was significant enough to cause me to curtail some activities, so I called the VCU Baird Vascular Institute for a second opinion. Site Manager Megan Quinn told me precisely why I should come to them and she was right. A stent was put in my left leg and the very next day I was walking, pain-free. Each stage of the four-visit process was flawless and every staff member displayed the highest degree of professionalism. Dr. Fox performed the procedure. From our first meeting through my final visit, he carefully explained the problem, the solution and the results. He was never hurried in answering the litany of questions I had. His demeanor made me feel confident that I had the right man for the job. I can honestly say that I would be hard-pressed to find an area of the entire process that needed improvement. Thus, I will be back in January to repeat the procedure on my right leg."

– Jim, patient

"I had a large, ugly vein on my left leg that made me so self-conscious to wear shorts, skirts and bathing suits. Dr. Sydnor was professional and gentle – there was absolutely no pain, despite my larger vein. Dr. Sydnor really took exceptional care to ensure a perfect result. Thank you, Dr. Sydnor and your staff, for restoring my confidence to wear those shorts again!"

– Audrey, patient

"I found the staff to be very friendly and efficient. I felt as though I was among friends and had no doubt I was receiving the very best of care. I have worn dresses this summer for the first time in many years. I no longer feel embarrassed to show my legs. Thanks again for restoring my confidence."

– Amy, patient

"Dr. Sydnor and the rest of the staff were great! The whole atmosphere was very relaxing and easygoing – yet professional. On a scale of 1 to 10, they’re a 15!"

– Debra, patient

"Dr. Sydnor is a fantastic M.D., very warm, personable and highly skilled. I have recommended him and his services to all my co-workers, friends and acquaintances who suffer with leg discomfort."

– Lisa, patient

"I was only 26 (and not overweight) when I came to VCU Vein Care about a varicose vein. I had the procedure done because of cosmetic reasons, but it wasn’t until after that I realized how many symptoms I had been having. I thought it was normal for my feet to ache after work and for my feet to swell up on an airplane to the point where my shoes didn’t fit and I couldn’t bare to put them on the ground. Specifically walking and flying have become much more comfortable. The wonderful cosmetic outcome was just a bonus in the end."

– Sarah, patient

"The entire staff, from reception to Dr. Sydnor, nurses and technicians, was not just great, but excellent. I am an older woman and the service provided by this group lifted my spirit. My legs have greatly improved in looks and I would recommend VCU Vein Care to anyone who wants to look and feel better."

– Carleen, patient

"The staff was friendly, courteous and caring. Professional services were thorough and diligent. VCU Vein Care gave the best possible treatment for my personal vein problem."

– Delia, patient

"I have told everyone that I know about my experience here. I’m so grateful to have had this work done by the staff of people at VCU. I will never forget them."

– Brenda, patient

"I have an extensive history of varicose veins with no real solutions. Dr. Sydnor was able to resolve a lot of my symptoms with venous ablation and sclerotherapy … The staff at VCU Vein Care is professional, well informed and knowledgeable. They have compassion and friendliness with the patients and their families."

– Debra, patient


We want to hear from you. Tell us about your care. Email or call (804) 828- 2600.