For the latest COVID-19 information, visit vcuhealth.org/covid-19 or Children’s Hospital of Richmond at VCU for pediatrics. For vaccine details, visit vcuhealth.org/covidvaccine.
As part of our commitment to quality and safety, we strive to provide the highest quality experience and safest healthcare to all. And as a patient or family member of a patient, you must be an advocate for the treatment you receive at VCU Health and be given the information you need to make informed healthcare decisions.
Therefore, we make certain quality and safety information available to the public, and provide guidance on where to go online to learn more about our quality and safety scores.
The data displayed on this page is information specifically requested by patients and family members who serve on VCU Health’s numerous volunteer advisory committees. This is information that they – not hospital staff – believe others need to know regarding their healthcare options. This information is gathered through manual reporting, surveys, and data extracted through our electronic medical records system.
Improvements to our quality and safety scores are constant. Progress has already been made in some of these key areas, and we are actively committed to doing better. Our commitment to the highest quality patient care for you and your family is led by VCU Health’s mission. For VCU Health, ours is work with no defined ending, on a mission to preserve and restore good health for all people.
These figures are updated quarterly and is current as of October 2020.
The Mortality Rate is a measurement of the number of patients who pass away within 30 days of leaving a medical facility – typically after undergoing a more complicated procedure.
Safety scores measure how well a hospital keeps its patients safe from infections and bacteria. It is especially important for those patients who are facing certain surgeries.
How regularly are patients discharged, only to return to the hospital within a month? Readmission Rates to hospital systems like VCU Health are of critical importance, as readmission is costly for medical providers. In addition, hospitals are incentivized by Medicare for keeping older patients healthy and out of hospital rooms.
No one chooses to go to the hospital. But once here, it is important patients and their family members receive a positive experience. How does VCU Health stack up against the national average and other hospitals in Virginia?
When you receive treatment from a medical provider, you expect that care to be successful so that you can get back to living. Sometimes, you need to receive follow-up treatment. For patients who choose VCU Medical Center, how effective is the care they receive? These are key figures we monitor to keep you and your family safe and make your care even better.
We encourage all patients and their families to consult with multiple sources when making decisions about a hospital where they plan to receive care, or when considering any health care provider. If you would like additional information about the patient experience and quality scores at VCU Health or other hospitals or health systems:
If you have questions, comments or concerns, we want to talk to you.
Reach out today: