Helping you live your best life

VCU Health impacts from the global technology outage are stabilized. We expect little to no further impacts to patient care services. Please contact your provider if you have questions about your care.

Skip main navigation
Group Created with Sketch.

Need help

What can we help you find?

Related Search Terms

Related Search Results


Critical Test Results

Our Department of Radiology uses Nuance PowerConnect Actionable Findings when a radiology exam reveals life threatening, significant, or potentially concerning critical results. Timely communication of critical results to the referring clinicians is a Joint Commission National Patient Safety Goal. Our goal is to seamlessly communicate and escalate critical findings to optimize patient care, protect patient safety and meet compliance standards.

Reporting Platform That Delivers
The VCU Health Department of Radiology is dedicated to providing patients with the highest standard of care and innovative procedures. Critical test results are captured and shared with the ordering provider using Nuance PowerConnect Actionable Findings Alert

Our strict protocols ensure critical clinical information is routed and delivered to providers with confidence.

24-Hour Image Resource Center

Specially-trained Staff to Handle Issues
Our professional Image Resource Center staff members are available to assist providers 24 hours a day, seven days a week. Our staff assists with:

  • Protecting patient health information
  • Maintaining and expediting communications of critical findings
  • Ensuring compliance
  • Ensuring communication
  • Ensuring timely delivery of complete and accurate information

Seamless Critical Communications

Expedite Communications of Critical Test Results
The VCU Health Department of Radiology achieves its goal to offer excellent patient care through rapid and efficient radiologist communication to referring providers.

Nuance PowerConnect Actionable Findings make communications easy and seamless. Procedures include:

  • Receive a facsimile (fax) from VCU Health with an auto generated level of life threatening, significant, or potentially concerning
  • Call the phone number listed on the facsimile
  • Provide the unique password on the fax
  • Listen to the critical test result notification
  • Press the 1 key to close the message

Optimize Patient Care

Your Patient Care Needs Are Vital to VCU Health
Life-threatening findings are critical to your patient’s immediate wellbeing and long-term health care options.

Call the VCU Health Image Resource Center at (804) 828-3543 if any issues arise with your patient’s critical test results alerts.