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Due to the impacts of COVID-19 and increased call volume, you may experience extended wait times when contacting our call center, billing center, and while using provider messaging through our patient portal. We appreciate your patience during this time and will respond to all calls and messages as soon as possible. For the latest COVID-19 information, visit vcuhealth.org/covid-19.

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Frequently Asked Questions

What is compliance?
Compliance, in its simplest form, is the act of meeting the expectations of others. For health care organizations, compliance programs focus on compliance with fraud and abuse laws, Medicare and Medicaid billing requirements, and third party payer regulations.

What does VCU Health Compliance Services do?
VCU Health Compliance Services works to foster a culture where all affiliated individuals identify and accept responsibility for compliance within the health system. Compliance Services provides education, monitors and performs audits, and serves as a central resource for compliance information and resources for the health system.

What types of concerns should I report to the Compliance Services? 

  • Any violations of the health system's Code of Conduct and any other policies and procedures
  • Fraud of any kind
  • Patient privacy concerns
  • Conflicts of interest

Can anyone retaliate if I file a complaint? 
No. VCU Health has a zero tolerance policy against any retaliation. Any reports or complaints submitted will be handled with the utmost integrity and confidentiality.

What are my basic responsibilities as a VCU Health team member?
As a VCU Health team member, you have various responsibilities which include:

  • Know the policies
  • Ask questions
  • Think before you act
  • Report concerns
  • Seek resolution
  • Cooperate as part of a team
  • Attend applicable training sessions