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Due to the impacts of COVID-19 and increased call volume, you may experience extended wait times when contacting our call center, billing center, and while using provider messaging through our patient portal. We appreciate your patience during this time and will respond to all calls and messages as soon as possible. For the latest COVID-19 information, visit vcuhealth.org/covid-19.

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Billing and Insurance

Manage Your Payments

For insurance or billing questions, contact billing supervisor Kathy Rea at (804) 828-2244.

Patients with Managed Care Insurance

Patients with Managed Care Insurance must have an authorization at the time of the appointment to receive care, including diagnostic testing and/or surgery.

It is the patient's responsibility to make sure an authorization is obtained before each visit. If patients come to our office without the appropriate authorization, they will have the option of rescheduling their appointments or paying up-front for the visit.

Participating Health Plans

The Sports Medicine Clinic participates with these plans approved by the VCU Health System:

  • Aetna (HMO, POS, PPO)
  • Anthem (HMO, POS, PPO)
    • COVA Care
    • Healthkeepers
    • KeyCare
  • CIGNA (HMO, POS, PPO)
    • VCU Choice Care
  • CMI Octagon Workers Comp
  • Corvel Workers Comp
  • Coventry
  • First Health
  • Gateway Health Alliance
  • Humana Commercial Only (through VHN)
  • Key Risk Workers Comp
  • MAMSI (HMO, POS, PPO)
    • MDIPA
    • Optimum Choice
    • OneNet (Options PPO)
  • Medicaid
    • CareNet
    • Healthkeepers Plus
    • Optima Family Care
    • Virginia Premier Health Plan
  • Medicare – Traditional plan only
    (Note: VCU Health System does not participate with Medicare Advantage Plans)
  • Multiplan
  • Optima (HMO, POS, PPO)
  • Private Healthcare Systems (PHCS)
  • Southern Health (HMO, POS, PPO)
  • Tricare (Tricare Prime, Tricare Standard and Tricare Extra)
  • United Healthcare (HMO, POS, PPO)
  • Virginia Health Network (VHN)