W. Scott Burnette, CEO, VCU Health Community Memorial Hospital (far right) presented John Watson, Jr., DPT, the VCU Health CMH STAR Service Team Member of the Month Award for June.  There to congratulate John was (L to R) Todd Howell, VP of Professional Services; Mike Simmons, Respiratory Manager; and Donna Jarrell,  Director of Rehab Services.

You know you’re doing it correctly when a patient’s family takes the time to write a note to your supervisor about your workday.  John Watson, DPT, from the physical therapy department, was calm, cool and collected when an emergent situation happened while he was working with a patient in the hospital recently.  To quote the family member, “John was instrumental in getting quick assistance when my son passed out while visiting.”

For his efforts, John was named the VCU Health CMH Star Service Team Member of the Month for June.  The family member also wrote about John’s effort working with her mother following knee replacement surgery.  “He has a friendly disposition and demonstrates caring for his patients. He is very articulate,” she wrote.

John works in Acute Rehab in the Physical Therapy Department and spends quite a bit of his time in the hospital. He’s been with VCU Health CMH for almost nine years and enjoys the teamwork his department shows and he’s really enjoying the new hospital.

Originally from Weldon, NC, John did his undergraduate work at Winston Salem University and stayed there for his post graduate degree. He received his doctorate from Chatham University and another from the Neuro Recovery Institute.

Mike Simmons, his supervisor, said John is an exemplary employee who takes customer service seriously. Mike was also proud of the way John handled the emergent situation with the family member.

In addition to the award certificate, John received a STAR Service lapel pin, letter of commendation from Administration, a $40 gift certificate, and a parking place of his choice for the month.