Telehealth services no longer reimbursed for Medicare patients

Due to the government shutdown, as of September 30, 2025, Medicare will no longer reimburse telehealth services for Medicare patients accessing services from their homes.

Telehealth services that will be reimbursed

There are a few exceptions to Medicare no longer reimbursing telehealth services:

• Patients living in rural areas can receive behavioral/mental health services in-home permanently.
• Patients living outside of rural areas can receive behavioral/mental health services in-home permanently if they have completed an in-person visit within 6 months of the telehealth visit. New patients must have the initial visit in-person.
• End stage renal disease patients can still receive telehealth services in-home.
• Acute stroke patients can still be assessed via telehealth as well.

Options for Medicare patients

The following options are available to Medicare patients with upcoming telehealth appointments:

• Reschedule your appointment for a later date knowing that you may have to reschedule again depending on the length of the government shutdown.
• Reschedule your appointment to an in-person appointment.

Additional Details

Currently, Medicaid and Medicare Advantage patients are not impacted.

This change is due to the expiration of temporary actions that were implemented during the COVID-19 pandemic. Legislative action is required to extend access to telehealth services for Medicare patients.

For more detailed information, please visit the Health and Human Services Telehealth webpage.

Go to Health and Human Services Telehealth

Please call 804-628-8896 if you have any questions.