A lot has changed since the coronavirus (COVID-19) pandemic began, but our commitment safe, responsible care has not. As we restore all of our clinical services and appointments, you may notice a few changes we’ve put in place to best serve you and your loved ones.
We will greet you at the door.
When you enter one of our buildings, you will be greeted by a VCU Health team member to make sure you have a mask to wear for your appointment. If you do not have one, we will provide one. We will also screen you for COVID-19 symptoms and will direct you to a separate waiting and treatment area if you show signs of a respiratory infection.
Rigorous disinfection and cleaning measures are taking place.
We have increased our disinfecting measures to protect you from COVID-19. You may see extra hand-washing stations available and more VCU Health housekeepers cleaning around you. That’s because we’ve added team members to wipe down high-touch surfaces like door knobs, elevator buttons and handrails more frequently. We also clean wheelchairs before and after each patient is transported. Take a look at this video to see how we are ensuring our facilities are safe and clean:
You may spend less time in our waiting rooms and see fewer people.
Following physical distancing recommendations, we are making many changes to increase physical space between you and other patients.
We are piloting parking lot registration at some of our outpatient clinics. When you arrive for your appointment, you can check-in by calling from your car to reduce the amount of time you need to spend in a waiting room. You will know when scheduling your appointment if this service is available at your appointment location.
When you do enter waiting rooms, you will notice more space between chairs and markings on the floor to adhere to the recommended 6-foot distance between individuals. We have also installed Plexiglas shields at our check-in locations where you talk to our patient representatives.
If you’re headed to an appointment at the Children’s Pavilion downtown, you will find that only one family should ride in an elevator at a time.
Your next scheduled appointment may be virtual.
If you have an outpatient appointment coming up, need a medication refill or have recently left the hospital and require a follow-up, your next appointment may be conducted on your computer, tablet or smartphone. We provide telehealth services, which allow you to have virtual visits with a trusted VCU Health provider from the comfort of your home. Learn more or request a virtual visit here.
We now have a virtual Urgent Clinic, no appointment necessary.
If you need immediate medical care or are concerned you have COVID-19 symptoms, we can screen you from our virtual Urgent Clinic.
We now offer on-demand virtual Urgent Clinic visits to adults in Virginia from 8 a.m. to 11 p.m. daily, and no appointment is required. Our providers can assess you for mild to moderate COVID-19 symptoms, share next steps and refer you to in-person care if needed. Providers are also available for other health issues like asthma, abdominal or lower back pain, nausea or vomiting, allergies and rashes. Start an Urgent Clinic virtual visit by visiting our VCU Health Anywhere site.
Please note, if you or a loved one are having an emergency, such as a stroke, heart attack or trauma, call 9-1-1 immediately. Rest assured, our emergency room is a safe place. What isn’t safe is delaying treatment.
If you have a planned surgery, you will receive a COVID-19 test.
We are testing all adult and select pediatric patients — with or without COVID-19 symptoms — prior to scheduled surgeries, as well as some procedures and tests. For your convenience, we have set up drive-thru and walk-in testing sites across the region. Your VCU Health provider will contact you to set up a time, location and transportation option that best meets your needs.
Pre-procedure testing is available with an order from your doctor at the following locations from Monday through Friday, and at some locations, on Saturdays. More testing sites may become available.
Even with restricted visitation, your loved ones can still be with you.
We understand the important role that family and friends play in healing and recovery. Check our visitor policy to see who may accompany you for your next appointment or scheduled surgery. If our policy excludes a visitor at the moment, don’t worry. We have a virtual visitation program so you stay connected with loved ones while you are in the hospital, and we will hand-deliver notes sent through our virtual greeting card program.