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Changes to visitor policy and valet parking

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Changes made for end-of-life visitation

Updated May 22, 2020

We understand the important role that family and friends play in healing and recovery, and we know that this is an exceptionally stressful time for all involved. While our care for patients has always included welcoming visitors, we’ve made the necessary decision to temporarily restrict all visitation at VCU Health hospitals and clinics so we may keep our patients, doctors, nurses and staff — and our visitors — safe during COVID-19.

For inpatients: We are suspending all in-person visits to hospitalized patients (inpatients) for the duration of the pandemic. Exceptions include:

  • For patients in the Labor and Delivery and Mother Infant units: One adult visitor, 18 years or older, permitted per patient
  • For pediatric patients in all units: One adult visitor, 18 years or older, permitted per patient per day
  • For non-COVID-19 patients who are at the end of life: The number of visitors is determined by the patient's care team.
    • Children under age 18 are permitted to visit a parent or primary caregiver.|
    • Children must screen negative for COVID-19 symptoms.
    • Children 3 years or older must wear a face mask. 
  • COVID-19 positive patients at the end of life are allowed one adult visitor, 18 years of age or older.

If families need to get belongings to a COVID-19 patient while we are limiting visitation, they can bring the belongings to the nearest screening checkpoint, where the items will be placed in a bag, labeled and delivered to the patient.

For outpatients: For those with appointments, we are instituting the following temporary outpatient appointment policy:

  • Only patients with verified appointments may enter our hospitals and clinics. Appointments will be verified at entry screening stations.
  • For adult patients with verified appointments: One support person, 18 years or older, will be permitted to accompany them to their appointment.
  • For pediatric patients with verified appointments: Two accompanying adults, 18 years or older, permitted per patient.
  • Both the patient and support person will be required to wear a wristband after the appointment is verified. They must have wristbands visible at all times while onsite.

For Emergency Department (ED) patients:

  • No individuals are allowed in the ED waiting and clinical areas. This includes individuals accompanying trauma patients.
  • Pediatrics: One adult visitor is permitted during the ED stay.

In this difficult and unprecedented time, we know showing love and care is of the utmost importance, and our teams are committed to providing safe and compassionate care.

Even if you cannot be physically with your loved one in the hospital, please know that they still need you – and VCU Health wants to help you to stay in touch. We are in the process of providing technology, such as iPads and phones, to patients with limited access to digital technology to encourage FaceTime, Skype and Zoom conversations with their loved ones.

We appreciate your understanding during these uncertain times. Learn more about our revised policies on visitation and clinical appointments. 

Valet parking changes

  • Gateway valet opens for surgeries only at 5 a.m.
  • The Ambulatory Care Center valet opens for surgeries only at 5:30 a.m.

For visitors to Massey Cancer Center

For patients of VCU Massey Cancer Center clinics in North Hospital, valet attendants will be available Monday-Friday, 6:30 a.m. - 6:30 p.m. to assist with patient arrival and departure.

Massey patients coming for outpatient appointments, radiation treatments or infusion treatments should come to the North Hospital entrance at 1300 E. Marshall Street, where they will be greeted by a valet representative.

Patients who are not driving can be dropped off in front of North Hospital. Care partners will be present to direct patients to their appointments and provide wheelchairs and escort them, if needed. Visitors accompanying patients will be directed to park in the nearby Goodwin Research Laboratory parking garage. Valet staff will be available in the deck to direct visitors from the parking garage to the lobby of the Goodwin Research Laboratory, where visitors may wait for the patient.

Patients driving themselves will be directed to park in the nearby Goodwin Research Laboratory parking garage. Valet staff will be available in the deck to assist patients with wheelchairs, if needed, and to direct them from the parking garage to the entrance of North Hospital and to their appointment.

Upon entrance, all patients and visitors will undergo screening for COVID-19 and patients will be provided with a facemask.

When finished with their appointment, patients will be escorted back to their cars in the Goodwin garage or to the front of North Hospital for their accompanying visitors to pick them up.