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VCU Health implements temporary no-visitor policy, changes to valet parking

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Updated April 4

We understand the important role that family and friends play in healing and recovery, and we know that this is an exceptionally stressful time for all involved. While our care for patients has always included welcoming visitors, we’ve made the necessary decision to temporarily restrict all visitation at VCU Health hospitals and clinics so we may keep our patients, doctors, nurses and staff — and our visitors — safe during COVID-19.

Effective Friday, March 27, VCU Health has instituted a temporary no-visitor policy, with few exceptions.

What does this mean?

For inpatients: We are suspending all in-person visits to hospitalized patients (inpatients) for the duration of the pandemic. Exceptions include:

  • For patients in the Labor and Delivery unit: One adult visitor, 18 years or older, permitted per patient
  • For pediatric patients in all units: One adult visitor, 18 years or older, permitted per patient per day
  • For patients who are at the end of life: The number of visitors are determined by the patient’s care team.

For outpatients: For those with appointments, we are instituting the following temporary outpatient appointment policy:

  • Only patients with verified appointments may enter our hospitals and clinics. Appointments will be verified at entry screening stations.
  • For adult patients with verified appointments: One support person, 18 years or older, will be permitted to accompany them to their appointment.
  • For pediatric patients with verified appointments: Two accompanying adults, 18 years or older, permitted per patient.
  • Both the patient and support person will be required to wear a wristband after the appointment is verified. They must have wristbands visible at all times while onsite.

Effective March 31, for Emergency Department (ED) patients:

  • Adults: No individuals are  allowed in the ED waiting and clinical areas. This includes individuals accompanying trauma patients. 
  • Pediatrics: One adult visitor is permitted during the ED stay.

In this difficult and unprecedented time, we know showing love and care is of the utmost importance, and our teams are committed to providing safe and compassionate care.

Even if you cannot be physically with your loved one in the hospital, please know that they still need you – and VCU Health wants to help you to stay in touch. We are in the process of providing technology, such as iPads and phones, to patients with limited access to digital technology to encourage FaceTime, Skype and Zoom conversations with their loved ones.

We appreciate your understanding during these uncertain times.

Valet parking changes

Valet parking for all VCU Health facilities on the MCV Campus, except Massey Cancer Center, is temporarily closed.

Please proceed to our visitor parking deck on 550 N 12th Street. If you need assistance, team members will be there to escort you to your appointment.  

For visitors to the Massey Cancer Center, valet service will remain open Monday-Friday, 6:30 a.m. - 6:30 p.m.  

Please come to the North Hospital valet site, where you will be greeted by a valet attendant and directed to the Goodwin Building parking garage. There, you will be directed where to park. Wheelchairs will be available. You will be escorted to a manned garage elevator and taken to the first floor of the Goodwin Building. Valet personnel will escort you to the front entrance of the North Hospital and direct you to your appointment. 

When leaving, please go to the North Hospital ground lobby valet station, where you will be escorted to the Goodwin Building lobby manned elevator. Take the elevator to the parking garage, where you will be escorted to your vehicle.