Updates to clinical services and appointments
May 21, 2020
As COVID-19 continues to spread, VCU Health will provide updates to clinical services and appointments as the situation warrants. For general questions about COVID-19, please call our hotline at (804) 628-7425
Changes to non-urgent, elective appointments
Updated March 20
At VCU Health, our policy is to serve everyone. We do not turn away patients, and we still accept new patients. The way we deliver care is changing to best serve all of our patients during COVID-19, while offering a safe environment for providing and receiving care. The safety of everyone is our No. 1 priority.
Offering alternative solutions for routine care
To increase our ability to care for those with urgent and emergency medical needs in times of COVID-19, we are limiting elective procedures that are non-urgent and offering alternative solutions for routine care.
- To align with social distancing guidelines and slow the spread of COVID-19, we are limiting face-to-face appointments.
- We are evaluating new and established patients over the phone to determine if a face-to-face visit is needed. Our providers will determine the safest way to care for our patients based on their individual needs. We offer virtual visits and phone consultations, and many patients already have chosen these options. If an in-person visit is necessary to safely evaluate and treat the patient, we continue to offer face-to-face visits, taking proper precautions to protect patients, providers and staff from COVID-19 spread.
- We are also accepting new patients and transfer patients who need critical care. We are screening all transfer patients for COVID-19 risk factors, whether or not the request comes from an area with a reported COVID-19 outbreak. We continue to accept any patient with highly specialized, complex care needs, regardless of their COVID-19 test result.
- We also continue to do transplants, as these are lifesaving.
Taking extra precautions
For patients who screen positive for COVID-19 risk factors, we are taking extra precautions to contain the spread of infection and protect our other patients, team members and community. These include:
- We have divided the flow of patients coming to our emergency department for care. We are screening all patients upon entry, and anyone who screens positive for symptoms of COVID-19 is immediately separated from others and brought to a dedicated treatment area away from the other patient population.
- Not every patient who tests positive for COVID-19 requires hospitalization. We have negative pressure rooms for providing inpatient care for COVID-19 cases if needed. These rooms are designed to help prevent the spread of an airborne infectious disease from an infected patient to others in the hospital by stopping the air from escaping the room.
- We follow the latest guidelines from the Centers for Disease Control and Prevention (CDC) and the Virginia Department of Health (VDH) to provide the safest and best care to our patients in times of COVID-19. We update our response plan often, as the situation changes quickly and new information becomes available almost every day.
For questions related to an upcoming appointment, please contact (804) 828-7929 or (804) 828-CHOR (2467) for questions about a pediatric visit. Existing patients can also send a message through My VCU Health patient portal.
The above changes also apply to dental, occupational therapy, physical therapy and speech therapy services at all VCU Health and Children’s Hospital of Richmond at VCU (CHoR) locations. Learn more about our revised policies on visitation and clinical appointments.
Health and Wellness Library closed through at least June 10
Updated May 6
The VCU Medical Center Health and Wellness Library will be closed through at least June 10.
We are committed to providing patients, their families, VCU Health professionals, and the public with reliable health information. Please contact the Health and Wellness librarian at 804-828-2432 or firstname.lastname@example.org if you need assistance in finding consumer health information for yourself or for a patient.
You can access reliable consumer health information anytime online at medlineplus.gov or guides.library.vcu.edu/HealthLibrary.
VCU Dental Clinics
Updated May 26
VCU Dental Care clinics are now open for patients with the most urgent needs and in-progress treatments. If you require emergency care, please call (804) 828-0951.