MyChart FAQs

If you are new to using MyChart, you may have questions on what to do with your account. Here are some answers to frequently asked questions about MyChart.

How do I sign up for MyChart?

If you are a VCU Health patient, you may receive a MyChart access code in a letter or email after your most recent appointment. You can use this code to register for your MyChart account online or on the mobile app.

If you don't have an access code, you can still sign up for MyChart by answering a few questions to verify your identity. This includes your name, address, contact information and last four digits of your social security number.

MyChart is asking for 2-step verification before I log in. Is that required?

Two-step verification is one way that MyChart keeps your account safe and secure. After you enter your username and password into MyChart, you will get a text or email with a verification code. You will also need to enter this code to finish logging into your account.

I didn’t get a 2-step verification code. How do I log into my account?

If you do not see your verification code, check if it was sent to your email’s spam and junk folders or another email address connected to your account. If the verification code was sent to your phone, check if the code was sent to another person who has access to your account.

If you still have not gotten a code, click “Resend Code” on the MyChart login page.

Do I have to use 2-step verification every time I log into MyChart?

No, you do not have to use 2-step verification every time you use MyChart. After entering your 2-step verification code, you can click “Skip this step next time.” When you choose this option, you will not have to use 2-step verification the next time you log in.

You can also completely turn off 2-step verification by selecting “Menu” and clicking “Turn off 2-step verification.” This is not recommended, since it will make your account less secure.

How do I reset my password or MyChart ID?

On the MyChart login page, you will see a “Forgot MyChart ID” link and “Forgot Password” link. When you click either link, you will get instructions telling you how to reset your ID or password. You will also need to answer security questions to verify your identity before you can recover your account.

How do I change my contact information on MyChart?

If you want to update your email, phone or other contact information, log into MyChart and go to “Preferences.” From here, you can update and save your new information.

I have multiple MyChart accounts. Can I link them together?

If you have multiple MyChart accounts for different health systems, you can link these accounts together with your VCU Health MyChart account. Just go to the “Link My Accounts” section of the main menu to add other health systems to your account.

I’m a Tappahannock Hospital patient. Can I login using my Riverside MyChart user and password?

Yes, Tappahannock patients can use their Riverside MyChart username and password to access their VCU Health MyChart account. You may need to update your Riverside password if it doesn't meet VCU Health security requirements.

Can I book or cancel appointments with MyChart?

You can use MyChart to book and manage annual wellness appointments, physical exams, flu shots and specialty appointments across many VCU Health providers. You can also reschedule your appointments if a sooner time slot becomes available.

Can I attend a virtual appointment on MyChart?

You can schedule and attend a virtual care appointment from your MyChart account. Before your virtual appointment starts, log into MyChart and complete the eCheck-in process. After you finish eCheck-in, click “Begin Visit” and then “Join Call” to let your provider know you are ready for your appointment.

How do I complete eCheck-in through MyChart?

To complete eCheck-in before your appointment, log into MyChart, go to “Visits” in the main menu and then click on “eCheck-In.” During this process, you can update your personal and insurance information, pay your appointment co-payment and sign required documents. 

How do I ask my doctor a question through MyChart?

To ask your doctor a question on MyChart, go to the “Messaging” section and click “Ask a Question.” Choose your doctors’ name, and then type in a subject line and message. All questions sent through MyChart are secure and private.

If you don't see your doctor or a member of your care team in your MyChart account, contact MyChart patient phone support for assistance at 804-802-5964.

Can I manage my medications with MyChart?

You can use MyChart to quickly request refills for your existing medications and get notifications when your medications are ready for pick up at your pharmacy. You can also message your doctor with medication questions.

Will MyChart help me pay bills online?

To pay your bill on MyChart, log in and go to the “Billing” section in the upper navigation. Here, you can pay your bill, set up payment plans and paperless billing, and see your recent charges and payments. For more information about your bill, see Billing and Insurance.

How do I request a medical record through MyChart?

To find your records on MyChart, log in and then click on "Menu" and then "Share My Record.” You will be able to view, download, and share your health information. You can also request edits to your health records directly through MyChart.

Can I share records on MyChart?

You can share your medical records on MyChart by using proxy access, or shared access. To give others access to your records on MyChart, log into your patient portal, click on "Menu" and then click "Share My Record.” You can choose between sending someone a one-time access code or sending a proxy invitation so they can have full access to your account.

How do I get access to my child’s MyChart?

Parents and guardians of children under 12 years old can create a MyChart account for their child and will automatically have full proxy access.

Starting at age 13 patients can have their own MyChart account. Using their personal email or phone number they have control over how much access they want to give their parent or guardian. If your child has significantly diminished capacity, you can request full proxy access through their medical team, even if they are 13 years old or older.

Can I get proxy access for someone who is not my child?

You can also get proxy access for someone who is not your child. This may be helpful if your parent or another adult needs help managing their care. To get proxy access to someone else’s MyChart account, ask them to go to “Share My Record” under the main menu. From here, they can invite you by entering some basic details and sending you an invitation email. Once your get this invitation email, click the link, enter the person’s birthday and accept the "Proxy Invitation."

I need more help with MyChart. What can I do?

If you need help with your MyChart account, you can call MyChart patient phone support at 804-802-5964. We are available from 7 a.m. to 6 p.m., 7 days a week.

If you need help finding a doctor, scheduling an appointment or have other healthcare needs, call us at 800-762-6161.