Due to the impacts of COVID-19 and increased call volume, you may experience extended wait times when contacting our call center, billing center, and while using provider messaging through our patient portal. We appreciate your patience during this time and will respond to all calls and messages as soon as possible. For the latest COVID-19 information, visit vcuhealth.org/covid-19.


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Contact VCU Health

We cannot provide medical advice, diagnosis or treatment through email or over the phone. If this is a medical emergency, you should call 9-11 and go to the nearest hospital immediately. 


If you wish to schedule an appointment please call (800) 762-6161, weekdays from 8 a.m. to 5 p.m. or request an appointment online at vcuhealth.org/appointments (imaging and psychiatric appointments cannot be scheduled online).

General Information

(804) 828-9000

Patient Information

(804) 828-9000 select option 1

Patient Relations

For questions and concerns call Patient Relations at (804) 628-0400.

Billing Customer Service

(888) 803-0082
Pay Your Bill Online

Release of Medical Information

(804) 828-4423

Compliance Helpline


Volunteer Services

(804) 828-0922

Parking Office (MCV Campus)

(804) 828-PARK

Donation of Body to Science (Medical Examiner's Office)

(804) 786-2479

Patient Transfer Center

1-866-628-9337 toll free 
(804) 628-9337 local