Patient and Family Advisory Committee

Together, there’s no limit to what we can do

We believe in the right to health, in access to information for all, in care that sees no boundaries. We open our arms to ideas, to people, to new methods — embracing or inventing anew every facet of care that brings our community closer to wellness.

We know patients and family members are the most informed voices on any health care team. That’s why we created the Patient and Family Advisory Committee, to bring your point of view front and center in the planning, delivery, and evaluation of health care.

Why become an advisor

We’re improving the patient experience with help from everyday heroes like you. As an advisor, you’ll partner with an amazing community of other advisors, health care providers and team members. Your participation will help us provide the most comprehensive, safest, and highest quality care.

Have you or a family member been a patient at VCU Health in the past two years? If so, you have the opportunity to:

  • Share your experiences to help improve the VCU Health experience for others
  • Feel great knowing that you are making a difference
  • Gain an insider’s look at healthcare and improvement efforts
  • Participate in patient and family advisory committees to help shape care in a particular area
  • Contribute to the design or redesign of facilities and processes of facilities

Providing top-notch care means sharing feedback and helping others see things from a different perspective. See what we’re talking about by signing up to become an advisor today.

“I have learned so many important facts being a part of this committee. We talk about issues that are necessary to know about life. Talking about topics that give guidance on how to take better care of our loved ones. I am honored to have been asked to be on this committee so I can share my ideas and thoughts with the group.” – Hope Witcher, Patient & Family Advisor, Complex Care PFAC 

Ways to get involved

Our Patient & Family Advisors are actively partnering with team members throughout VCU Health to improve the patient and family experience. There are a number of different opportunities for patient and families to partner with us.

Patient & Family Advisory Committees (PFAC)

Advisory committees are structured groups of patients, family members, and VCU Health team members that meet regularly to provide constructive feedback on a range of topics affecting the patient and family experience. Most committees meet monthly or quarterly, with meetings held at varying locations and times.

Hospital Committees and Workgroups

Patient & Family Advisors also partner with VCU Health team members by volunteering to represent the patient and family perspective on standing committees and quality improvement projects. Most groups meet monthly, however, some committees may meet more frequently. The location and meeting times of these projects vary.


Many of our patients and family members are unable to serve on committees due to a number of different reasons. As an E-Advisor you join an online list of patients and family members who review materials and complete survey’s providing quick access to the patient and family perspective.

“I am so grateful to be a part of this committee. I have learned things that have been helpful to me and my family and friends. I also am proud to think that my input maybe helping someone else. This experience has been wonderful and fulfilling.” – Clifford Massenberg, Complex Care PFAC and VCU Health PFAC