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Release of Medical Information

VCU Medical Center's Department of Health Information Management has contracted with a copy service, Cardone Record Services, to process requests for medical records. To request medical information, download the authorization form to release your confidential health care information. Complete the form in its entirety, sign and date it, and mail to the address below.

Authorization form

VCU Medical Center
Department of Health Information Management, Cardone Record Services
Box 980679
Richmond, Virginia 23298-0679

Requested copies of medical information will be provided within 15 days of receipt. Please note, records will be faxed at no cost directly to your provider for continuity of care.

Electronic Request for Records

Customer Healthcare now offers an Online Patient Record Request tool for the following individuals to request patient records:

  • Patients requesting their own records
  • Parents of minor patients requesting records
  • Caregivers acting on behalf of a patient (i.e. Power of Attorney)

The Online tool verifies your identity by asking for a photo of your driver's license, which can be taken via webcam or smartphone. There is no additional charge to use this service.

Please note, Chrome, Safari and Firefox are the recommended browsers for this application. If you encounter any issues with your electronic request, please call our Release of Information Call Center at (804) 828-5501.

Request your records online

VCU Health MyChart

Activate your MyChart account today! Take advantage of features like

  • Electronic medical records
  • Bill pay
  • Test results
  • Prescription refills
  • Manage appointments
  • Provider messaging
  • Telehealth

Sign up for MyChart