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Scheduled Virtual Appointments

Our telehealth services allow residents of Virginia to have scheduled virtual appointments with a trusted VCU Health provider from the comfort of their home.

Speak to your provider about this service:

Request an appointment online

(804) 828-7929
Weekdays from 8 a.m. to 5 p.m.

How to Have a Successful Virtual Visit

You'll need a strong internet connection, a noise-free environment and a smartphone, tablet or computer with a front facing camera.

Joining a scheduled video visit

  1. Log in to your VCU Health MyChart account.
  2. Select “eCheck-In.” This must be completed prior to joining your video visit. The eCheck-In process will take you through a series of steps to get you checked in for your appointment.

  3. After you’ve completed eCheck-In, select “Begin Visit” and your provider will be notified you are in the virtual waiting room. 

  4. The system will identify your hardware and confirm your camera, microphone and speaker are correctly working. It will then ask you to “Join Call.” Click this button to start your virtual visit.
 Tip: You can control your camera and microphone by clicking on the green checkmark while waiting or if needed, during the appointment.

  5. While you wait for your provider to join, you can control your video environment with buttons in the upper right-hand corner of the video screen. 

Download our PDF Tip Sheet

Frequently Asked Questions (FAQ's)

We are adding more providers and specialties, these are our featured specialties:

  • Allergy, Immunology and Rheumatology
  • Audiology
  • Cardiology:
    • General
    • Heart Failure
    • Structural Heart Disease
    • Adult Congenital Heart Disease
    • Electrophysiology
  • Dermatology
  • Endocrinology (Diabetes)
  • Family Medicine
  • Gastroenterology
  • General Internal Medicine
  • Geriatric and Continuum Services
  • Infectious Disease
  • Medical Weight Loss
  • Medical Genetics Neurology
  • Nephrology
  • Neurology
  • Neuropsychology
  • OB/GYN
  • Oncology
  • Otolaryngology
  • Orthopaedics
  • Occupational/Physical Therapy
  • Preoperative Assessment Communication Education (PACE)
  • Pulmonology
  • Psychiatry
  • PM&R
  • Surgery, Initial Consultation and Follow-up:
    • General Surgery
    • Bariatric Surgery
    • Cardiothoracic Surgery
    • Colorectal Surgery
    • General Surgery
    • Neurosurgery
    • Oral Surgery
    • Plastic Surgery
    • Surgical Oncology
    • Transplant Surgery
    • Trauma
    • Urology Surgery
    • Vascular Surgery

No, virtual appointments are available to both existing and new patients.

We accept most insurance plans. When you call to make an appointment, our representatives can answer your questions about insurance.

Virtual visits do not cost more than in-person visits. Depending on the health insurance coverage plan, a patient’s copay for in-person and virtual visits may be the same.
We are committed to providing our patients access to affordable health care. Patients with more questions can visit our financial assistance page or call our Financial Counseling Call Center at (804) 828-0966.