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VCU Health CMH Team Member of the Month

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Photo Caption:  W. Scott Burnette, CEO, VCU Health Community Memorial Hospital presented Jessica Carter, Care Partner in Acute Care, the VCU Health CMH STAR Service Team Member of the Month Award for October.  There to congratulate Jessica was Mary Hardin, Vice President of Patient Care Services and Melissa Black, Acute Care Nursing Director.


Providing assistance seems to be second nature to Jessica Carter, a Care Partner in Acute Care. Her giving attitude has earned her the VCU Health Community Memorial Hospital Star Service Team Member of the Month Award for October.

Jessica was nominated two times in the month, which speaks highly for her efforts at work.

In nominating her, a patient’s family member said, “While checking on my uncle and needing assistance, I went to the nurse’s station to ask for assistance. Jessica Carter came and assisted immediately and even offered more items of comfort I hadn’t even thought of. When leaving I found out he was not in her patient assignment. Not once while helping me did she suggest I ask for his RN or Care Partner – but rather helped even though he wasn’t her patient.”

Her second nomination came from Dr. Rani Reddy, a CMH Hospitalist, who said, “Jessica is a hard working team player who takes great care of my patients.”

Mellisa Black, Director of Acute Care Services, added, “Jessica always takes the time and puts forth extra effort to make her patients feel special. She innately knows the needs of her patients and team members and goes above and beyond to exceed their needs.”

Jessica enjoys her job because of the interaction with co-workers and patients. She has been with VCU Health Community Memorial Hospital for nearly four years and believes in the old adage of treating others like she wants to be treated.

She and her husband, Benjamin, have two children, five-year-old Skarlett and three-year-old Ember. Jessica is from Brodnax, VA.

In addition to the award certificate, Jessica received a STAR Service lapel pin, letter of commendation from Administration, a $40 gift certificate, and a parking place of her choice for the month.

Other employees nominated in October were Linda Allen, Food and Nutrition Services; Ashton Carter, Acute Care; Jessica Chapman, Orthopedics; Molly Hatchell, Intensive Care Unit; Jaimee Newcomb, Acute Care; Lucero Vasquez, Outpatient Rehab; and John Watson, Acute Rehab.