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Visitor Information

We believe the support of family and friends is important to healing while patients are in the hospital. Visitors who arrive between 9 p.m. and 7 a.m. are asked to check in at the security desk at the Gateway Building or Critical Care Hospital.

When may I have visitors?

  • Visiting times are flexible.
  • The safety and needs of patients are a priority, so there may be times when visiting is limited.

Who may visit?

  • The patient decides who may visit after talking with the nurse.
  • Visitors may be family members, friends, or other individuals as chosen by the patient.
  • If the patient is not able to share his or her wishes, the patient’s support person may decide who may visit.
  • A support person may be a family member, friend, or other individual chosen by the patient.

Who may not visit?

  • Anyone who is ill (coughing, sneezing, fever) is asked not to visit. Call or send cards until the illness passes.
  • Visitors who disrupt the function of the area or threaten the safety of patients, staff, or others may be asked to leave or be escorted from the building.

May children visit?

  • Children may be scared by what they see in the hospital. Ask the nurse for tips for preparing a child to visit in the hospital.
  • Children may visit a family member when the patient, the child’s parent, and nurse agree.
  • Children under 16 years of age must be under the direct watch of an adult other than the patient at all times.

Who may stay overnight?

  • An adult visitor may stay overnight in the patient’s private room after the patient and nurse agree.
  • An adult visitor may stay overnight in a semi-private room after both patients in the room and the nurse agree.

Visitors’ Rights and Responsibilities

Visitors are asked to support safe care and be part of a healing environment. When entering a patient care area, visitors should:

  • Check with the nurse before entering the patient’s room.
  • Respect patients’ right to privacy and need for rest.
  • Treat patients, staff, and other visitors with respect.
  • Wash hands with soap and water or foam cleaner when entering and leaving the patient’s room.
  • Follow infection control guidelines listed on the sign on the door.
  • Check with the nurse before bringing food or drink into the patient care area.

Security Escort Service

VCU Security Escort Service provides inter-campus and intra-campus escorts to ensure safe arrival to your campus destination. This service is provided free of charge to any location on the MCV Campus from 5 p.m. to 8 a.m. Patients and visitors are encouraged to call the Security Escort Service whenever the need arises. To request an escort, please call (804) 828-WALK.