For the latest COVID-19 information, visit vcuhealth.org/covid-19 or Children’s Hospital of Richmond at VCU for pediatrics. For vaccine details, visit vcuhealth.org/covidvaccine.

Search VCU Health

0 Results
View Results
Group Created with Sketch.

Need help

Insurance & Billing

  • Please notify your primary care physician prior to your appointment if you are covered by an HMO that requires a referral to our office.

  • Co-payments are required before services are rendered.  We accept Mastercard, Visa, Check, Debit Cards, Money Order, or Cash

  • We will gladly submit your charges to your insurance carrier(s).  Please keep in mind that you, as the patient, are ultimately responsible for your bill.  The billing office will be glad to answer any questions or concerns regarding your bills/account.  You can reach them by calling 844-860-1653.

  • Please keep in mind that Medicare and other insurances may not pay for durable medical goods (ace wrap, foot supplies, wheelchair cushions, canes, braces, etc).  It is a good idea to become familiar with the rules of your health plan incase these items are provided or if a prescription is given to you at time of service.

  • If you are being seen for a Workers’ Compensation claim, your employer or your workers’ compensation representative MUST contact the office prior to your visit.  We will ask for your claim number, date of injury, body part(s) involved in injury, employer information, and billing information along with authorization to see you.  If you or your employer can not provide this information before your appointment, we will have to reschedule your appointment.