Below are the events sponsored by the VCU Health System's Education & Professional Development Department for continuing nursing education. We encourage you to browse the below events and consider attending! If you click on the blue italicized event names, you will receive a pop-up document in Adobe Acrobat Reader.

July 14, 2009
Grand Rounds: Silence Kills: The Seven Crucial Conversations for Healthcare

This Forum for Healthcare Learning & Excellence's Grand Rounds will feature Emily Moss, MD, of VitalSmarts L.C.

Description: When healthcare professionals see problems—dangerous shortcuts, dangerous mistakes, incompetence, poor initiative, poor teamwork, dis­respect, or abuse of authority—we expect them to speak up. However, fewer than 20% do speak up when they see these problems, as identi­fied in the Silence Kills research conducted by VitalSmarts™ and the American Association of Critical Care Nurses. This presentation will help you learn to share information safely, get ideas and feelings out in the open, and maintain high levels of respect—all without causing resistance or resentment. Discover a model that truly helps individu­als, teams and organizations get unstuck and achieve breakthrough results.

About the speaker: Dr. Moss is Master certified in both Crucial Conversations® and Crucial Confrontations™ Training, and lends her extensive background to assist major corporations and leading healthcare facilities become measurably more vital by practicing and implementing the high-leverage skills of top performers.

With a medical degree and professional experience in the medical field, Dr. Moss consults and trains leading healthcare institutions including UMass Memorial Health Care, Endo Pharmaceuticals, the National Library of Medicine, and the American Association of Critical Care Nurses (AACN). She has also facilitated Crucial Confrontations Training to healthcare organizations and written and produced more than 200 consumer health information pieces for the National Library of Medicine.

Date & Time: Tuesday, July 14, 2009, 12 – 1 pm

Location: George Ben Johnston Auditorium.

Directions: Click here to download driving directions to the Grand Rounds. When you arrive, you can turn your car over to one of two valet parking stands (as described in the directions). Retain your parking voucher and bring it to the check-in desk, where you will receive a sticker that will allow for free parking.

For further information or directions, you may call us at (804) 828-0418; fax (804) 828-6479; or email: InstituteforNursing@mcvh-vcu.edu. We also encourage you to pass on information about this Grand Rounds to your nursing colleagues and any others who may be interested in the contents of this Grand Rounds.