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Demonstrating Clinical Excellence

VCU Health System is composed of a 600-strong physician practice, numerous outpatient clinics and our hospital, which has 865 licensed beds. We are a regional referral center for the state and the region’s only Level I Trauma Center. VCUHS offers nearly 200 specialty areas, many of national and international acclaim. Notably, since 2011 VCUHS has included Children’s Hospital of Richmond
at VCU (CHoR) as one of our flagship clinical enterprises. CHoR remains the region’s only full-service children’s hospital. Future plans include continued growth and expansion to meet the pediatric care needs of our region … and beyond. In fact, construction of a new Children’s Pavilion began in September 2012. Once completed, it will be the largest and most advanced outpatient facility for children in the central Virginia region. The $168 million, 640,000-square-foot facility will house 72 exam rooms; a surgical area with two operating rooms and two procedure rooms; and areas for diagnostic testing, imaging and laboratory services.

In 2012, we continued to expand our reach to communities throughout central Virginia, with the addition of three new specialty clinics and 32 employees. Patients needing specialty care can now receive it from VCUHS clinicians without ever leaving their own communities. From Petersburg to Northern Virginia and from Henrico County to Williamsburg, VCUHS makes a meaningful impression on more communities than ever before, and we’re doing it one patient at a time.

In addition to multidisciplinary centers for cancer, cardiology, neurosurgery and transplantation, VCUHS offers virtually every form of contemporary medical care. In particular, the medical center has received international recognition for early diagnosis and treatment of chest pain and strokes, organ transplant, head and spinal cord trauma research, burn and wound healing, neonatal intensive care and genetic research, as well as cancer research, treatment and rehabilitation.

Confirming that VCUHS is truly a health care force in Richmond and beyond, we received accolades from several outside organizations during 2012. Collectively, these achievements demonstrate that VCUHS is making remarkable impressions on those who come here to work and receive care. Following are examples of the year’s successes:


VCUHS celebrated many other great achievements in 2011

2012: The Year of Impressive Surveys

2012 was the year of surveys to be sure, and we outperformed even our own high standards. From July 23 to 27, a team of surveyors from The Joint Commission (TJC) spent hundreds of hours in our hospitals, our clinics (on- and off-site) and our House Calls program for our triennial, unannounced accreditation survey. At the conclusion of this exhaustive exercise, the surveyors were generous with compliments for our entire clinical enterprise, resulting in full accreditation for another three years. As Dr. Retchin, CEO, VCUHS, said at the conclusion, “We hit the cover off the ball.” In addition, CHoR’s Brook Road Campus participated in its triennial TJC Ambulatory Care Accreditation survey, also in July 2012. The surveyors visited all ambulatory clinical areas at the Brook Road Campus and the Petersburg Therapy Center. During the exit conference, the surveyors stated that it was an “exceptional” survey. Opportunities for corrections have been implemented, and three-year accreditation was awarded. Subsequent TJC certifications also were earned by our Stroke, Palliative Care and Ventricular Assist Device (VAD) programs. All received high remarks from the surveyors. Last year, we also hosted surveyors for the Centers for Medicare and Medicaid Services (CMS) for the CMS Validation Survey and a Biennial Licensure Survey. At the completion of this successful survey, a surveyor observed, “Your staff consistently displayed a sense of empowerment.” Additionally, our Trauma Program underwent Level 1 Trauma Center Verification and again, the review was extremely complimentary of our program, citing many strengths. Further accreditation also was received from the Society of Chest Pain Centers, recognizing our high level of expertise in caring for patients who arrive with symptoms of a heart attack. And when the United Network for Organ Sharing (UNOS) conducted its survey for our kidney, liver, pancreas and heart transplant programs, the results were equally exceptional. Further, VCUHS laboratories, including pathology, transplant, the operating room, pulmonary blood gas and the Baird Vascular Institute, also successfully completed accreditation surveys by the College of American Pathologists (CAP) in 2012. In summary, these intensive regulatory survey results affirm our commitment to quality and safety, and they prove that when it comes to national standards, we are raising the bar.

U.S. News & World Report “Best Hospitals in America”

In 2012, VCUHS was ranked number one in Virginia and in the Richmond metropolitan area by U.S. News & World Report. Four programs — nephrology, pulmonology, orthopaedic surgery and urology — were ranked among the country’s top 50. VCUHS was also recognized as high performing in the following areas: cancer; cardiology and heart surgery; diabetes and endocrinology; ear, nose and throat; gastroenterology; geriatrics; gynecology; neurology and neurosurgery; and rehabilitation. 2012 marked the sixth consecutive year that VCUHS was included in this prestigious national ranking.

Richmond Magazine “2012 Top Docs”

In the 2012 survey, 133 VCUHS physicians were voted by their peers as being among the best. All told, VCUHS physicians comprised one-third of all winners. And out of 78 survey categories, our doctors were top vote recipients in 51 of them (65.4 percent).

Working Mother Magazine “100 Best Companies”

This year marked the eighth time VCUHS has been included on this prestigious national roster, which recognizes the top U.S. companies for offering benefits, programs and services that help employees excel at work and at home.

National Association for Female Executives

For the sixth time, the National Association for Female Executives (NAFE) named VCUHS a Top Company. The recognition acknowledges VCUHS’s commitment to the advancement of women and is based on female representation, hiring, attrition and promotion rates, access to and usage of key retention and advancement programs.

VCU Critical Care Hospital VISTA Award Winner

The award recognizes teamwork in the design and construction of the healthcare environment. It also honors teams that have worked together to develop and maintain safe, quality health care settings, demonstrating effective and efficient communication and relying on data-based decision-making processes.

Children’s Hospital of Richmond at VCU Surgeon Honored by the President of the Dominican Republic

In April 2012, David Lanning, MD, surgeon-in-chief, was recognized by Leonel Fernandez Reyna, president of the Dominican Republic, for his efforts that successfully separated conjoined twins Maria and Teresa Tapia in a multidisciplinary 22-hour surgery. Dr. Lanning was presented with the Order of Christopher Columbus rank of Knight, an honor usually reserved for Dominican citizens or military.

Children’s Hospital of Richmond at VCU Received National Award for Quality Care Achievements

The American Health Care Association and the National Center for Assisted Living selected CHoR’s Brook Road Campus as a 2012 recipient of the “Silver – Achievement in Quality” for outstanding performance in the health care profession. The competitive award recognizes models of excellence in providing high-quality long-term care.