Patients at the Medical College of Virginia Hospitals and MCV Physicians clinical sites are entitled to certain rights. We affirm our Patient Bill of Rights and Responsibilities, and all staff and patients are expected to support and respect these principles.
If you have questions about your rights, or you want to voice a concern about your rights, treatment, care, or safety, we encourage you to first contact your doctor or nurse responsible for your care. The nurse manager on your patient care unit or clinic site may also be helpful.
If you need further assistance in resolving your concerns regarding
the care you received, other VCUHS resources are available to help you:
Patient Relations Department (804) 628-0400
Clinical Administrator (804) 628-0034
Ethics Committee (804) 628-3844
Patient Safety Officer (804) 828-0506
Corporate Compliance (804) 828-0500
Compliance Hotline 1-800-620-1438
Risk Management (804) 828-1707
If you continue to have concerns that you feel VCUHS has not addressed, you may choose to directly contact the following agencies:
Virginia Department of Health’s Office of Licensure and Certification at 804-955-1819
Virginia’s Department of Mental Health, Mental Retardation and Substance Abuse Services at 804-786-3921
The Joint Commission at 1-800-994-6610