The VCU Health System is proud of its mission to provide quality care to all who need it. If you do not have health insurance and worry that you may have difficulty paying your bill for your care in full, we may be able to help. It is important that you let us know if you will have trouble paying your bill or balances after insurance.
The VCU Health System provides financial assistance to patients based on their income, assets, and needs. In addition, we may be able to help you get free or low-cost health insurance or work with you to arrange a manageable payment plan.
Financial Counseling
VCU Health System Financial Counseling provides assistance:
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Applying for insurance and financial assistance programs
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Renewing your state health insurance (Medicaid, FAMIS or State & Local Hospitalization)
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Understanding your hospital bill
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Setting up a payment schedule for your medical bills
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With payments by cash, check, or credit card
Please call a Financial Counselor at (804) 828-0966
Location and Hours
Gateway-1st Floor
Monday – Friday 8 AM –5:30 PM
Saturday 9 AM – 4 PM
Sunday Closed
Ambulatory Care Center
Monday – Friday 8 AM – 5 PM
Saturday – Sunday Closed
Financial Assistance Programs
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Discounts for self-pay patients are available with additional discounts for prompt payments
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State-Sponsored Indigent Care Program provides free care to patients with income below the Federal Poverty Level and limited assets and a sliding scale discount for patients with incomes less than 200% of the Federal Poverty Level and limited assets.
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Virginia Coordinated Care Program provides added care coordination for Indigent patients in certain localities
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Medicaid / FAMIS / SLH Programs which are state insurance programs that assist with payments for medical care if an individual meets certain criteria
Documents You Need To Bring Include
(Please call a Financial Counselor for full list)